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Frequently Asked Questions

Find answers to common questions about our shipping services, pricing, and delivery process.


ALL THE QUESTIONS

Most frequent questions



CONTACT

Toll-Free: +1-833-900-900-1
Phone: +1-416-900-8000
Mail: info@bm.express
  • How does your shipping process work?
  • What services do we offer?
  • What types of shipping methods do you provide?
  • How long does shipping take?
  • How can I get a shipping quote?
  • Do you handle customs clearance?
  • What items can you ship?
  • Do you offer door-to-door delivery?
  • Can you ship internationally?
  • What information do I need to get a quote?
  • Do you provide tracking for shipments?
  • Are my goods insured during shipping?
  • What is the difference between air and ocean freight?
  • Do you handle commercial and personal shipments?
  • Can you handle large or heavy cargo?
  • What areas do you serve in Canada?
  • How do I contact your team?
How does your shipping process work?

We handle your shipment from start to finish. Once you contact us, we assess your needs, provide a quote, arrange pickup, manage customs clearance if required, and ensure safe delivery to the final destination.

What services do we offer?

We offer air freight, ocean freight (FCL & LCL), ground transportation, and courier services. Our solutions are tailored for both personal and commercial shipments across Canada and worldwide.

What types of shipping methods do you provide?

We provide flexible shipping options including express air delivery, cost-effective sea freight, and reliable ground transportation. The best option depends on your timeline, budget, and cargo type.

How long does shipping take?

Delivery time depends on the shipping method and destination. Air freight typically takes a few days, while ocean freight can take several weeks. Ground shipping times vary based on distance.

How can I get a shipping quote?

You can request a quote by filling out our online form, using the shipping calculator, or contacting our team directly. We will provide you with a fast and accurate estimate based on your shipment details.

Do you handle customs clearance?

Yes, we provide full customs clearance support to ensure your shipment complies with all regulations and arrives without delays.

What items can you ship?

We handle a wide range of cargo including commercial goods, personal shipments, pallets, and containers. Please contact us for any special or restricted items.

Do you offer door-to-door delivery?

Yes, we provide full door-to-door delivery services, including pickup, transportation, customs clearance, and final delivery to your destination.

Can you ship internationally?

Yes, we ship worldwide. We handle international logistics, including customs documentation and coordination to ensure smooth delivery across borders.

What information do I need to get a quote?

To provide an accurate quote, we need details such as pickup and delivery locations, type of goods, weight, dimensions, and preferred shipping method.

Do you provide tracking for shipments?

Yes, we provide tracking updates so you can monitor your shipment throughout the entire process.

Are my goods insured during shipping?

We offer shipping insurance options to protect your cargo against potential risks during transit. Please ask our team for available coverage options.

What is the difference between air and ocean freight?

Air freight is faster but more expensive, while ocean freight is more cost-effective for large shipments but takes longer. We help you choose the best option based on your needs.

Do you handle commercial and personal shipments?

Yes, we handle both commercial shipments for businesses and personal shipments for individuals.

Can you handle large or heavy cargo?

Yes, we specialize in handling large, heavy, and bulk cargo, including full container loads and oversized shipments.

What areas do you serve in Canada?

We provide shipping services across all major cities in Canada, including Toronto, Vancouver, Montreal, and surrounding areas.

How do I contact your team?

You can contact us by phone, email, or through our website contact form. Our team is ready to assist you with any shipping inquiries.



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